Terms and Conditions of Use

This website is owned and operated by The Security Institute (SyI), a company limited by guarantee, whose registered office is at 1 The Courtyard, Caldecote, Warwickshire, CV10 0AS,  registered in England and Wales number 03961350.

Use of this Website

By using this website, you agree to be bound by these terms and conditions and all applicable laws.

Comments Policy

We encourage discussion by enabling comments on some of the posts we publish.

We reserve the right to remove any comment.

While disagreement is absolutely fine, we may remove comments for the following reasons:

  • use of abusive and/or offensive language
  • use of defamatory remarks
  • simply criticising a company. The Institute is not a consumer watchdog organisation; we aim to improve customer service through helping organisations benchmark and accredit their service, providing qualifications and commissioning research.

If you have any questions about this policy please email di@security-institute.org

Intellectual Property Rights

All copyright and other intellectual property rights in the materials on this website are owned by The Security Institute unless otherwise indicated. You may download, print or copy any material from this website, provided it is for your own personal, non-commercial use and you keep in place all original copyright notices or other intellectual property notices.

Members of the Media may download, print or copy material from this website, and use it in published articles or otherwise provided you keep in place all original copyright notices or other intellectual property notices and attribute the information to The Institute of Customer Service.

Limitation on Liability

The Security Institute shall not be liable to you or to any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, this website.

If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and the liability of The Security Institute shall be limited to the greatest extent permitted by law.


Separate terms and conditions may apply to certain products, services and materials available through this website. If this is the case, they will be brought to your attention. Subject to this, no express or implied warranties of any kind are made in respect of this website or the products, services and materials available through it.

The Security Institute does not warrant that this website will operate uninterrupted or error/virus free or that the information on this website is accurate or complete.

Data Protection

Any personal information you submit to The Security Institute will be dealt with in accordance with our Privacy Policy.

Changes to the Terms of Use Policy

From time to time we may add new features to the website and enhance the level of service that we offer to you. This may lead to changes in this Agreement. Any such changes will be notified to you by us updating this Agreement and your subsequent use of this website will be deemed to signify your acceptance to the changes.

Links to Other Organisations

The website provides web-links and other contact details to other websites that offer products, services and materials that may be of interest to you. Some of these websites are operated in conjunction with other organisations and some are operated solely by independent organisations. The Security Institute accepts no liability for any products, services, materials or information contained on or available through linked websites or otherwise provided by any other organisation referred to on this website. As no linked websites are covered by our terms and conditions, you should check what terms cover the use of these websites before using them.

Links to this Website

The Security Institute  reserves the right to remove without notice any links to its website that it deems are inappropriate