The Security Institute

The experts who helped put the Guide together represent security customers, security consultants and academics, security service providers, and also participation from the BSIA and observers from the SIA.

1. Introduction
2. Defining your Security Requirements
3. Security officer Screening
4. Security Officer Training
5. Working Hours and Shift Patterns
6. Officer Benefits and Welfare
7. The Procurement Process
8. Managing the Contract
9. Audit Checkpoints Chart

• Appendix A : Sample Service Level Agreement
• Appendix B: Part 1: Assessment of Key Performance Indicators
• Appendix B: Part 2: Contract Manager's Assessment
• Appendix C: Assignment Instructions - Summary of Contents
• Appendix D: Agenda for Security Performance Monitoring Meetings